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Frequently Asked Questions


Sustainability Policy

Nomadic Supply Company is not just committed to sustainability; the company was founded as a platform to directly fund nonprofit organizations that are dedicated to wilderness conservation and fighting climate change. Concern for our planet is integral to every aspect of our activities and the management of the company.

  • Nomadic Supply Company requires that all 250+ of our brand partners ship your order directly to you rather than to Nomadic Supply Company first and then to you. This strict policy makes our shipping carbon footprint half that of our competitors.
  • At Nomadic Supply Company we believe businesses can play a critically important role in helping fight climate change. We’re proud to directly fund next-generation carbon removal by donating a huge 1% of all sales to the Stripe Climate Change initiative.
  • We donate 10% of our profits to the Sierra Club Foundation.
  • We strongly discourage customer returns due to the extreme environmental impacts. Every single year in the United States alone, 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns. Most customers of ours choose to prioritize the environment and not return products to the manufacturers. Here’s some education on this topic.
  • We ensure that staff and customers are fully aware of our Sustainability Policy and are committed to implementing and improving it.
  • We minimize the impact on the sustainability of all business and transportation activities.
  • We require that all vendors provide all paperwork to us via email rather than paper and we have run a paperless office for over 20+ years.
  • We avoid physically traveling to meetings unless via bicycle, skateboard, or foot.
  • We reduce the need for staff to travel by mandating that all staff work remotely.

Payment Methods We Offer

ACH Bank-to-Bank Transfer (Via Stripe)
APPLE PAY (Via Stripe)
GOOGLE PAY (Via Stripe)
CREDIT CARDS (Via Stripe)

Payment Policy:
We request that orders be paid by ACH instead of by credit card. ACH bank-to-bank transfers are the most secure way to transfer funds without credit cards, and because of lower fees, we are able to donate more to the causes that we are passionate about. ACH payments take exactly 1 week for your bank to transfer the funds to Stripe before the order is received by the manufacturer. If you instead choose to use a credit card, your order may be delayed until you complete a signed credit card authorization form to prevent fraud.

Stripe Credit Card Transaction Fee:
Stripe Payments will charge you a non-refundable 2.9% fee if you pay via credit card. This fee is non-refundable if you cancel or return an order. You can avoid the fee by paying via ACH, which incurs no fee.


Shipping Methods We Offer

Shipping to the United States:

Free Shipping:

We pay the shipping fee for you on many items we sell within the contiguous USA. If you do not see “Free Shipping” in the shopping cart, that means that the manufacturer that you are ordering from does not offer free shipping to consumers on their products. Some examples of brands that do not offer consumers free shipping are Terrawagen, Van Windows Direct, C. R. Laurence, Agile Offroad, and Northwest Conversions.

If you choose a shipping carrier during checkout, the manufacturer will ship with the carrier of their choice, you cannot choose which carrier they use. The manufacturer will ship at the speed that you choose, but the carrier will vary. 

Ground, 2-Day Air, and Next-Day Air rates that you see in the shopping cart are estimates, if the actual rate is higher you will be invoiced for the actual shipping fee when your order is processed.

Many brands that we partner with are located in other countries, so when you import products from them you will owe customs brokerage fees, duty, and taxes before they deliver the shipment to you in the United States. To calculate your duty and taxes when importing products to the USA you can use this tool. Some examples of brands that ship to you from outside of the United States are Van der Moon, Jehnert Sound Design, Stoked Adventure Outfitters, Autoterm, and SIMARINE.

Shipping outside of the contiguous USA:

If you live outside of the contiguous USA (Hawaii, Alaska, or Puerto Rico) you can contact us before ordering to confirm that a product can be shipped to your location and to request a shipping estimate.

We recommend reviewing How Long Does Shipping Take? for more information on how shipping works.

Shipping Outside of the United States:

Most of our 250+ partner brands will not ship products outside of the USA so we occasionally accommodate our international customers by shipping the product(s) to Nomadic Supply Company first, then we re-ship the products to you. Due to this process, shipping fees will be more than what you see in our shopping cart.

You must contact us using our contact form BEFORE ORDERING to see if we can ship the product that you are requesting. If a product cannot be shipped due to size or weight limitations, or has extra shipping fees involved, it’s best to ask up front rather than after you place an order, as orders can only be canceled for a store credit once placed.

All shipments that you import will have customs brokerage fees, duty & taxes added by the carrier before they deliver the shipment to you. We do not know what those fees are as they are between you and your government.

Please be aware that manufacturer warranties do not provide coverage outside the USA and we make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, contact the manufacturer before ordering.

Local Pickup:

We do not offer local pickup because we do not stock products due to our Sustainability Policy. Nomadic Supply Company has exclusive relationships with every brand we sell that require that all orders ship directly to you from the manufacturer rather than shipping to Nomadic Supply Company and then to you, cutting the shipping carbon footprint of our competitors in half.


How Long Does Shipping Take?

As is explained in our Sustainability Policy, Nomadic Supply Company requires that all 250+ of our brand partners ship your order directly to you rather than to Nomadic Supply Company first and then to you. This strict policy makes our shipping carbon footprint half that of our competitors. Nomadic Supply Company DOES NOT ship orders. When you order on the Nomadic Supply Company website, the order is automatically and instantly synced to the manufacturer or distributor for processing and shipping. The manufacturer will ship your order directly to you to save time, money, and the environment. Most manufacturers will process and ship their orders in 2-7 business days, but some products (typically shown on the product page) may take 2-6 weeks for the manufacturer to manufacture and ship.

For customers in the USA who choose Free Shipping during checkout, your orders will be shipped via LTL Freight, FedEx, UPS, or USPS. If you choose one of the faster shipping rates during checkout, orders are guaranteed to arrive in the timeframe that the carriers provide, AFTER the manufacturer processes and ships the order.

The shipping carrier’s transit speed is determined by you during checkout. Simply choose the speed that you want and the manufacturer will ship it using that method.

If you choose Free Shipping during checkout, please do not complain that the manufacturer is taking too long to ship your order, as the shipping speed is determined by you during checkout. The transit/delivery speed is your decision to make during checkout; if you want your order shipped faster, you’ll want to pay the carrier to ship the order faster.


How Do I Track My Order?

You can log into the website at any time to view your complete order history and tracking information by simply clicking “My Account” on the website. You do not need to email us asking for tracking as our website is fully automated. When you place an order it is automatically sent to the manufacturer for processing and shipping; once shipped, the manufacturer will enter the tracking number into your account on the website, and the website will automatically email it to you, the same way it emailed you your original receipt. Additionally, the website will also send you all tracking updates via SMS text message, so you will receive all tracking updates two times, to ensure that you don’t miss them. Don’t see tracking in your account or your text messages? That means that the manufacturer hasn’t shipped the order yet; when they do, you’ll be notified twice.


Sales Tax Policy

Sales tax is applied to orders in all states where sales tax is applicable. If you are a tax-exempt organization (i.e. a camper van builder with a resale certificate), you can contact us with a link to each product on our website that you wish to order and we will create a custom order invoice for you to pay that has the sales tax removed, if the manufacturer of the product approves the exemption. For us to assist you with a tax exempt order, you will need to create an account on our website first, and then complete your full name, billing address, shipping address, phone number, and email address within the account. Then you can email us your sales tax certificate, along with the links to the products you want us to invoice you for. Our staff will then create a custom invoice for you if the manufacturer of the product approves the sales tax exemption.


Return Policy

As is explained in our Sustainability Policy, when you purchase a product from Nomadic Supply Company it ships directly from the manufacturer to you, so every one of our partner brands has a different return policy. To learn about the specific return policies of each partner brand you can visit the manufacturer’s website or you can contact us and request it. For example, if you purchase a Flarespace brand product, all sales are final, and no returns are allowed by Flarespace.

If you absolutely must return a product, some manufacturers will allow you to return a product (with the exception of the Unacceptable Returns below) within 30 days of the delivery date, subject to their Policies. After 30 days from the delivery date, all sales are final.

Return Instructions:

  1. Request a Return Authorization: To request a return authorization log into “My Account” and click “Orders” and then click “Return Request”. You must include the reason you are requesting to return the item as well as whether or not you opened the product packaging and/or used the product. We will forward your request to the manufacturer that shipped your order for their approval or denial at their discretion.
  2. If the manufacturer approves your return request, you will then ship the product back to the manufacturer: Properly package the product and ship it to the address provided to you in the Return Authorization. Insure the shipment for its full retail value against loss or damage, because it’s your property until delivered.
  3. Original Shipping Cost: never refunded as it was paid directly to the shipping company
  4. Return Shipping Cost: paid by the customer
  5. Restocking Fee: The time that it takes our staff, and the staff at the manufacturer or distributor, to deal with the logistics of your return means that you will have to pay restocking fees when you return a product to the manufacturer. Restocking fees range from 15-25% depending on the manufacturer.

Unacceptable Returns:

  • No returns are allowed on ANY refrigerators.
  • No returns are allowed on ANY toilets.
  • No returns are allowed on ANY wheels or tires.
  • No returns are allowed on ANY windows (except AM Auto, if SEALED, with a 25% restocking fee).
  • No returns are allowed on ANY flooring, fabrics, or adhesives.
  • No returns are allowed on ANY GPS products unless new & sealed.
  • No returns are allowed on ANY special order, clearance, sale, or discontinued products.

Stripe Credit Card Transaction Fee:
Stripe Payments will charge you a non-refundable 2.9% fee if you pay via credit card. This fee is non-refundable if you cancel or return an order.


Order Cancellation Policy

Our online store is completely automated; it automatically sends all orders directly to the manufacturer for processing before we even receive a notification that you placed the order, so you cannot cancel or adjust an order if you’ve already placed it. Because of this, we recommend that you be careful about the details of your order before you complete it. When you check out on our website the order is instantly, and automatically, entered into the manufacturer’s order system for processing & shipping. Because of this automation, orders cannot be canceled or adjusted unless the order is a preorder for a product that will ship in the future, or the product is back ordered/out of stock.

If we can cancel an order for you before it was processed by the manufacturer, you will receive a store credit for the full amount of your original purchase, unless the manufacturer charges a fee for the time they wasted on processing the order. If you choose not to accept the 100% store credit amount, and instead prefer a refund to your credit card, you will lose 4% due to the Stripe credit card processing fee as is explained in the Payment Policy and the shopping cart during checkout.

You should refer to the Return Policy if you need to return an order that you already placed.

Stripe Credit Card Transaction Fee:
Stripe Payments will charge you a non-refundable 2.9% fee if you pay via credit card. This fee is non-refundable if you cancel or return an order.


Website Security

The shopping cart used by Nomadic Supply Company is secured using full SSL encryption. This ensures that your credit card number and personal information are never sent over the Internet unencrypted. Your credit card information is immediately stored in its encrypted form in a data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on the website; only the last four digits will ever be shown. Also, your personal information, such as your address, e-mail, and billing information, is stored on a fully secure server. Only those with proper authorization can view this data.


Camper Van Builds/Systems Consultations

We know all too well how overwhelming a camper van build or renovation can be at times! We are expert van builders and can assist you with almost any aspect of your project. By scheduling a consultation with us you can ask us your questions, get our advice, and get help with product recommendations ranging from electrical system components to HVAC, plumbing, and more. We can assist you with a wide scope of topics including build planning, floor-plan options, electrical system design, plumbing system design, material choices, and more.

Consultations are $150 per hour with a $50 minimum for 20 minutes.

Book an appointment with Nomadic Supply Company

Extended Warranty Plans

We are well aware of just how likely it is for your product to fail you at just the wrong time. When it comes to your product’s protection you need the absolute best, and we have it! Nomadic Supply Company has selected Consumer Priority Service as our extended warranty provider because CPS offers you unparalleled product coverage at prices that make sense. Learn more about our amazing extended warranty plans.

Join the Waiting List We will automatically inform you when this product is back in stock via email, text message, or both! Please enter your contact info below.